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  • Degree and Certificate Program Index›
  • Business Administration›
  • Business Workplace Essential Skills Certificate of Completion

Business Workplace Essential Skills Certificate of Completion

2024-2025 Edition

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  • Courses A-​Z
  • Catalog A-​Z Index
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  • Requirements
  • Program Learning Outcomes

Upon completion of this program, students can use the skills learned in this certificate potentially to advance in their current career fields, in areas such as business law, business operations, government, human resources, information management, international business, marketing, nonprofit administration and personal finance. Employment opportunities include working in fields related to retail, customer service, marketing, sales, management, and small business. The skills taught in these classes are soft skills which have been identified from our advisory board, local employers, and the Bureau of Labor Statistics as valuable and desirable.

Course List
Code Title Units
Required Courses:
BUSAD 611Skills for Leaders/Managers0
BUSAD 612Time Management Skills0
BUSAD 613Dealing With Difficult People0
BUSAD 614Listening Skills0
BUSAD 615Quality Customer Service0
Total Hours80-90

Program Learning Outcomes

At the completion of this program, students will be able to: 

  1. Identify practices that can assist in enhancing diversity and inclusion.
  2. Prepare best practices for organizing their work, schedule, and life.
  3. Identify and implement strategies for preventing and dealing with different types of difficult behavior.
  4. Explain the role of problem solving in customer service and its importance.
  5. Describe a range of listening skills that they can use on the job and in their personal life.
  6. Communicate effectively and collaborate with others.
San Bernardino Valley College

A college of the San Bernardino Community College District

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San Bernardino Community College District does not discriminate on the basis of age, color, creed, religion, disability, marital status, veteran status, national origin, race, sex, sexual orientation, gender identity or gender expression. Complaint Procedure

Copyright © 2024 San Bernardino Valley College

701 South Mount Vernon Avenue,

San Bernardino,

CA 92410

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