When we think about training in the workplace, soft skills can often be overlooked because they’re not as tangible as ‘hard skills’ like coding or advanced Excel skills. But developing soft skill training for employees is just as important as technical skills. So much has changed with Covid-19 and soft skills training is more important now than ever before. Small business owners if they can reopen have been hit hard and need quality staff to bounce back, staff with great soft skills like customer service, teamwork, problem-solving and empathy will be in high demand. Young adults will find it the hardest getting through that interview without the experiences of full-time work in the past, they more than anyone will need to develop soft skills training for their resume and practice them so they can have the confidence when under pressure in the interview to set that great first impression.
The Business Workplace Essential Skills Certificate will ensure that you, and your staff, are equipped with the right soft skills to set yourselves up for success in your given roles. Competencies like communication, conflict resolution, and problem solving underpin almost every facet of your business operations. Across every organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving customer service metrics, and building a stronger team dynamic.
| Code | Title | Units |
|---|---|---|
| Required Courses: | ||
| BUSAD 611 | Skills for Leaders/Managers | 0 |
| BUSAD 612 | Time Management Skills | 0 |
| BUSAD 613 | Dealing With Difficult People | 0 |
| BUSAD 614 | Listening Skills | 0 |
| BUSAD 615 | Quality Customer Service | 0 |
| BUSAD 616 | Everyday Essential Business Math Skills | 0 |
| Total Hours | 96-108 | |
Program Learning Outcomes
At the completion of this program, students will be able to:
- Adapt best practices to your own organization to ensure that you are successful in achieving diversity and inclusion in your organization.
- Leverage best practices for organizing your work, your schedule, and your life.
- Identify and implement strategies for preventing and dealing with different types of difficult behavior.
- Explain the role of problem solving in customer service and how to turn problems into opportunities.
- Master a range of listening skills that you can use on the job and in your personal life.
- Develop knowledge, skills, and judgment around human communication that facilitate their ability to work collaboratively with others.